A Cost Effective Digital Managed Service
When you implement a solution that changes business processes the support provided for end users is critical to success.
Redfaire Global Support delivers a complete 24x7 customer focused support service to many companies using Oracle JD Edwards World and EnterpriseOne. Covering all aspects of technical and functional support including a specialist Digital Managed Service for AP Automation team who partner with our customers to understand their needs and integrate closely with existing in house help desks and processes.
When you use our Digital Managed Services you have the benefit of a single vendor solution delivered & managed by experts in the applications and technology used by your business.
Redfaire delivers an ISO-27001 certified expert CNC and Functional support for JD Edwards customers using a global support team operating from multiple lcoations with experts available who speak the local language. Our Digital Managed Services form part of the service complementing our support for JD Edwards.
We understand that customers are different so we can tailor our Digital Managed Service to meet you needs. We can integrate with your own help desk and support teams or offer a completely outsourced manage service using a cost effective model. Your service level is critical and we pride ourselves on exceeding customer expectations.
Pain, especially when it comes to JD Edwards application data, can vary from mild to severe. It often begins slowly with the little things, like slow running reports or strange errors, and eventually rises to frozen sessions, login failures and potentially a partial or total ERP system failure.
Many organisations are spending more than necessary on their Procure2Pay processes , lack visibility of key metrics and are missing out on key supplier discounts. Analysis has shown that those who have transformed their AP process can achieve savings of up to 50% . Join our webinar to find out how .